Reference, Mary Beth Susman

August 5, 2009

Dear Mr. Hoppe,

The project you are completing at my home is the fourth large project I have done on my home, and you are by far the best contractor I have worked with. There are many reasons why.

Your subcontractors were universally good at what they did. Also they were on time, very diligent and wonderfully courteous. They were sensitive to my family, visiting friends, and respectful of our space and things.

Your foreman was extra patient with me when I worried over things, and he was intent upon making things right.

The best thing about working with you is the "partnership" feeling you provide. While there are many opportunities in construction projects to misinterpret, forget to mention things and have other miscommunications, your way of starting with "yes", looking for solutions, and figuring out how to get the best outcomes made what can be a difficult process, smooth as can be.

And I appreciate the online system you have for keeping our documents clear and up to date. That was a wonderful addition to the project.

The remodel looks great. It has been a pleasure and I wouldn't believe I could ever say that in the midst of a construction project.

Best regards,

Mary Beth Susman